Care Home Consultancy Support
We acknowledge that running a care home can sometimes be stressful and labour intensive.
Ensuring that your home complies with Care Quality Commission regulations is paramount to the safety of your service users, staff and business.
Christchurch Care can provide a range of professional support on a temporary or long term basis.
• Peer support and clinical supervision for Registered Managers
• Registered Manager induction
• Quality assurance audits to ensure the home meets regulatory compliance
• Pharmacy compliance
• Care plan workshops
• Human Resource support with performance management and managing conflict
• Post regulatory inspection support to meet regulatory standards
• Investigation and support with complaints against the service
• Case management of safeguarding events
• CQC Registration applications
• Crisis support: When the Registered Manager is absent or floundering
• Pay roll management
• Recruitment workshops
Two-day Critical Analysis Inspection
Our two day audit service is carried out by an experienced consultant, in a similar theme to that of a CQC regulator.
We talk to staff, service users and visitors, and both staff and service user records are reviewed.
Training records, quality assurance records, CQC notifications, health and safety records and complaints are surveyed within the audit. Five of the Regulations, outcomes and essential standards are looked at in detail and tested against documentation and verbal feedback.
Our final report includes a detailed action plan and development plan to help you meet and maintain compliance with the Essential Standards.
Our robust recruitment process ensures that our staff our suitably experienced and qualified to carry out their assignments. We work closely with our providers and send out regular feedback forms whilst our staff are on placements.
Should you have the misfortune to feel that our service has been suboptimal, we would be very grateful if you would let us know by email, phone or in writing. We are always appreciative of feedback and have a concern and complaints policy on display in our main office.
All concerns or complaints are investigated sensitively and a copy of the outcome is made available to the provider.
The complaints file is reviewed monthly by Carolyn Jolliffe, Managing Director, Christchurch Care.
If you feel that your complaint has not been addressed appropriately you can also contact:
Nursing and Midwifery Council (registered nurses only) www.nmc-uk.org
Local Independent Complaints Advisory Service (ICAS) www.seap.org.uk/icas
Copyright Christchurch Care 2014
Company Registration 8761538