Christchurch: 01202 496516
Winchester: 01962 940100
Out of Office Care: 07949 152730
Email: info@christchurchcare.co.uk
Home Care
Our Home Care Services
Our home care team specialise in providing high quality care to support individuals in their own home. Our care packages include regular daily visits of up to six visits per day to support individuals with personal care, meal times and maintaining a safe environment.
We are very happy to undertake irregular or small packages of care, providing occasional visits for companionship or accessing the community. Our flexible packages of care are customised around the specific needs of the individuals we support. We have a dedicated night team who support individual clients for twelve-hour night shifts in the Dorset and Hampshire areas.
Supporting People in Their Own Homes
We aim to promote independence for individuals living in their own homes. Our support includes help with:
- Getting up in the morning
- Washing, showering or bathing
- Dressing to promote self confidence and independence
- Settling into bed at night and ensuring the property is secure at night
- Meal preparation and promoting healthy eating
- Maintaining a safe environment
- Prompting housework
- Welfare Calls to undertake soft observations such as temperature, pulse, SATs and blood pressures
- Bed making and laundry
- Continence promotion
- Shopping and accompanied shopping visits
- Social outings
- Attending health appointments
- Administration with post, paying bills and banking
- Short-term care (re-ablement) for individuals upon discharge from hospital.
- Dedicated falls team
We Provide Support for the Following Individuals:
- Adults aged 18 and over
- Adults with learning disabilities
- Adults with physical disabilities
- Adults with brain injuries, including dementia and strokes
- Adults with mental health needs
- Adults who are unable to access the community without support
- Adults with long term needs and or supporting end of life care
- Adults with sensory loss such as hearing and sight
Our Home Care Teams
Each Christchurch Care branch has a dedicated team of managers and team leaders who support our domiciliary service. Our Directors and Director of Operations visit our branches regularly to provide support and ensure optimum good governance, alongside our monthly team meetings. Our Winchester branch will open on 3 March 2025 and will serve clients in Winchester and Romsey surrounding areas.
We offer complimentary assessments of care needs to support adults over the age of 18 without obligation to proceed with commencing a package of care.
We offer visits from half an hour per week and extended daily visits to provide round the clock care. The night team provide waking night shifts and sleep in shifts. We also support live-in care.
Medical Assistance
GP Liaison
Hospital Appointments
Medication Support
IndividualLY Tailored
Care Packages
We understand that every individual is unique, which is why our care packages are designed to meet your specific needs, preferences, and lifestyle. Our tailored care plans ensure that you receive the right level of support at the right time to help you maintain your independence at home. Whether you need a little extra help around the house or more comprehensive care, we create personalised packages that adapt to your changing needs.
Get In Touch
Call us on +441202496516 or fill in the form below and one of the team will be in touch.
Contact Us
FAQs
How do I contact you?
By phone, email, WhatsApp, via website.
Will I pay for a home assessment?
No, we do not charge for an assessment of needs. Our friendly staff will visit you and discuss your care needs, whether you are at home, in hospital or supported in respite care, or staying with family.
Do you accept clients who have been allocated funds and care needs by the local funding authority?
We support clients who are directly funded via BCP and Hampshire Council and those of our clients who opt for Direct Payment care. We also support NHS funded clients
Do you accept respite care or short term / temporary care?
Yes, we do. If you are looking for a few days or weeks support following hospitalisation, we can support you on a temporary basis until you feel restored.
Do you accept holiday respite care?
Yes, we absolutely love our regular clients who visit the area for a holiday! We can support you with all aspects of care whether you are in Air B and B, a hotel or caravan let. We haven’t tried a local campsite yet but if you can do it, so can we!
How do we pay for our care, if privately funded?
You and or your next of kin will receive a Letter of Agreement with our rates and cancellation policy at your assessment.
How often will I pay?
Fortnightly.
How much notice do I need to give in order to cancel a call?
We need 24 hours notice to cancel a call. If you have already paid your invoice, don’t worry, the refund will be credited on your next invoice.
What if I want to permanently cancel my care with you?
You will need to give us two weeks notice, in writing.
Do I have to book care every day?
No, you can book just one a visit a fortnight if that is what you would like, every package of care is bespoke to suit your needs.
Can I book a carer via the Short Break Service?
Yes, if you are already receiving care from us, you can book SBS hours. We can also support clients who are not receiving care from us, with SBS hours.
Are there any extra charges on my invoice?
No. The invoice includes all your care needs, including automatic and complimentary subscription to our Non-Injury Falls Team Initiative (NIFTI).
Will I see the same staff regularly?
You will get to know a small group of staff.
Can I ask for one member of staff in particular.
Yes, you can request a member of staff to be part of the small group of staff who will visit you.
Can I request my visits at a certain time?
Yes, you can but when you first join us it may take a few weeks for your call times to be exactly as you wish.
Will the staff arrive on time?
The staff are allocated a digital rota which creates their calls and allows them travel time. However, staff are sometimes delayed by traffic situations.
How quickly can my care start?
If you have a date in mind, we can work with that. If your care needs are urgent, we can usually start care within 48 hours.
How will I recognise the staff?
All staff wear a smart uniform and Identification Badge, which includes details of the last time their DBS (police check) was verified.
Are the staff trained properly?
All staff receive a full induction and will achieve the Care Certificate in 3 months. For the first two weeks, they “shadow” other staff who visit you. All staff visiting you will have access to your detailed digital care plan, so they know as much as possible about your needs and wishes.
Should I offer snacks or meals to the staff?
No, staff have proper breaks and make their own arrangements for food. However, they all enjoy a “cuppa” if you are having one!
Can staff take me out in the community?
Absolutely! Our staff love going out! All trips are risk assessed in advance. If you are going out of the Christchurch area, there will be a small mileage charge.
Do I need to pay for staff drinks and snacks in the community?
We’ve got that covered! Staff bring us their receipts and we make a contribution to each snack and drink.
Can I book staff for a whole day or night?
Yes, you can. We can do this if you become suddenly unwell or the person you live with is away.
Do you provide permanent night support?
Yes we can, we have a waking night team and a sleep-in team.
Do you provide live-in care?
Yes, we have a dedicated live-in team.
Can I request a male or female carer?
Yes, you can, we are always sensitive to individual client wishes.
Do you visit on Bank Holidays?
Christchurch Care visits are available every day of the year. There is an additional charge for care on bank holidays.
If I become poorly, can you still care for me in my own home?
Yes, we can and will! Our staff are equipped to support all levels of care, including visits which require supporting with two carers.
Can staff do my shopping?
We can do your shopping for you. We can take you shopping if you wish. We can support you with online shopping and support a shopping delivery call so that all you shopping is checked and put away.
Can staff collect my prescription?
Yes, we can help with medication collection and arranging for your medication to be delivered to you.
What area does Christchurch Care main office cover?
Bournemouth to New Milton, including surrounding New Forest. Clients looking for extended visits in Poole and Lymington can also be supported.
What area does the Winchester Branch cover?
Our Winchester branch opens in April 2025 and it will reach clients from Romsey to South Wonston. Rural areas can be booked if longer care hours are required.
Do you have an Armed Forces Covenant in place?
We have signed the Armed Forces Covenant and are always happy to support Veterans.
Can I give the staff a gift?
No! We really appreciate the thought, but staff are not permitted to accept gifts, vouchers or money. However, our staff really love it if you have a chocolate to offer them in your house during Christmas week.
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Complimentary Care Needs Assessment
Duty of Care
Everyone working on behalf of Christchurch Care has a Duty of Care to the people they look after. Our healthcare professionals must reasonably ensure that no harm comes to any person under their care.
Privacy, dignity and choice must be protected at all times.
